I installed the system with two transmitters and the receiver. The system worked great initially but then it started chiming without any activity. I contacted the company and after troubleshooting the system, it was determined that one transmitter was bad. I did the
A new transmitter was shipped with me paying postage only.
I like this system, as our original doorbell is shot. Another plus is that when we relocate, it will go with us.
I love how effortless this is to install. It works PERFECTLY! And when I had an issue with my old one not working, customer service was a pleasure to work with. They quickly sent me a replacement and I only had to pay for shipping.
Customer Service was right there to stand behind the product. Good service and that's why you should purchase goods from reliable vendors.
Replacement Request - Shipping and Handling Fee
Very pleased. I had purchased a 2 doorbell(transmitters) 2 Plug-In Chime(receivers), of the CrossPoint variety, 3-4 months back. I recently had inquired with customer service about one of the plug in receivers no longer able to Chime. Customer service walked me through a couple trouble shooting steps to verify that it wasn't a bad Button (transmitter) or something that could be resolved by resetting. At which point the Rep offered to send a replacement for a very reasonable shipping/handling fee.
The replacement unit works well. Very Satisfied.
All the tech people that helped me through email got my problem fixed and they were very efficient
Fast friendly service, replaced a defective one at no charge except for shipping
The doorbell with two receivers and two senders gives us the advantage of being able to hear a doorbell when we are in the basement as well as when upstairs. And having two different tones tells us whether it is the backdoor or front door sender being used. While the backdoor sender malfunctioned after about 8 months, Sado replaced quickly replaced it for us and we don't anticipate any problems in the future.
Great product, great customer support. My puppy learned to push the button in a day. Now she pushes it too much!
Received the replacement transmitter. Works great1. So easy to pare the transmitter with the doorbell units.
Great customer service. One of my receivers had stopped working. A new one was sent right out. Great service! I love the many choices of tunes and the button has been able to handle wind, rain, snow, below freezing temps, as well as 2 floors of the building.
The first door bell transmitter quit working after only 4 months. I suspected the battery, but when I opened the transmitter, I realized that the battery was not very easy to replace. I naturally thought that the transmitter itself was defective so I contacted the company to complain. The company spokes person was very accomodating on the phone and offered to send a new transmitter free of charge. I paid the postage, $4.95. To my surprise the company heard my complaint and send me an updated model. The updated model featured an easily replaced battery. It was a very good experience over all.
Had a problem with one of the receivers but Sadotech’s customer service sent a replacement promptly. Door bell is working great.
Thank you for your help trying to get out original doorbell work. Thanks for replacing when after everything was exhausted trying to get it to work.
Would buy again.
Customer service was fantastic! They're quick on responding and following up my case until it was resolved.